It is your responsibility to carefully review your proofs for any error. That includes: spelling, layout, website URLS, phone numbers, directions, etc. Once you give your final approval any errors are corrected at your expense.
Pricing changes may be affected by an increase or decrease in supplier, service, design and/or production costs. Quotes are valid for 30 days.
A contract timeline and estimated completion date will be included with your final quote after the design and concept are decided. Twelve Nineteen Design will strive to work within this timeline, but it is important for the client to also cooperate in a timely manner. TND will not be responsible for not meeting deadlines due to delayed client action or response.
If there is a need to cancel your order, please contact right away. If your final approval has not been received and your project has not gone into production, you are responsible for your deposit and any materials that have been purchased. If your project has gone into the production process you are responsible for the entire amount as stated in your contract. Because of the personalization of custom invitations, orders are nonrefundable, without exception. Every effort is made to assure your satisfaction.
The deposit for each project is 50% of the entire order. The deposit is due at the time of your order. Design will not begin without the deposit. The deposit will be applied to the total amount due for the wedding invitations/other products. The deposit is non-refundable. The remaining balance must be paid in full at delivery.
All changes, and additions (such as invitation count) must be made prior to printing. Two rounds of design changes are included. Once we reach your 3rd proof a fee of $50 per additional round will be applied to your order.
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